⚠️Common bugs & fixes

Error: Please launch SteelSeries moment overlay(FOR GEFORCE).

• Solution: Turn off and on GeFroce overlay

Error: Please launch SteelSeries Sonar overlay(FOR STEELSERIES).

• Solution: You need to press the SONAR bind before launching for the overlay to work.

Error: If the game menu or black screens flicker.

• Solution: Open SteelSeries -> Settings -> MOMENTS -> Capture and Sound -> Turn off "ALLOW MOMENTS TO CAPTURE WHILE GAMING"

Error: The bind button does not work.

• Solution: Reinject, if it does not help, you need to run the overlay as an administrator

Error: If the game menu does not appear or the loader closes immediately after opening.

• Solution: Install the library from the link - https://aka.ms/vs/17/release/vc_redist.x64.exe

Error: 0x296.

• Solution: Reinject is needed

Error: Unknown network error.

• Solution: Internet connection problem, you need to check the connection and try again, you may be using VPN

Error: Failed to allocate memory/to map memory(x) Please reboot pc and try again.

• Solution: The driver was not installed correctly, you need to reboot the PC and try again (If you are in an Internet cafe, but the error persists, you need to try another PC). If it does not help, clean the startup programs.

Error: Failed to load dependencies(x)(-x) Make sure all antiviruses are disabled.

• Solution: You need to turn off all protection and remove all anti-cheats and antiviruses from your PC. ALL ANTIVIRUSES. If it does not help, clean the startup programs.

Error: Please uninstall Vanguard/Faceit first.

• Solution: You need to uninstall Vanguard/Faceit anti-cheat from your PC and try again

Error: AES instruction set is not supported.

• Solution: This error means that the processor does not support AES instructions, this cannot be fixed

Error: Please enable Intel VT-X/AMD-V in the BIOS.

• Solution: To fix this error you need to enter the BIOS and find "Intel virtualization technology" or "Intel VT-X"/"AMD-V" or "SVM mode” and enable it

Error: VMX/SVM is not supported.

• Solution: To fix this error, go to "Control Panel" -> "Programs and Features" -> "Turn Windows features on or off" and make sure that "Virtual Machine Platform" and "Hyper-V" are disabled.

If the error persists, open cmd as administrator and type the following command without quotes "bcdedit /set hypervisorlaunchtype off", then press Enter and reboot your computer.

If the user has Windows 11 and the previous methods did not help him, then you should run PowerShell as an administrator and paste there (in full) the following command:

takeown /F "C:\Windows\System32\hvix64.exe" icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F takeown /F "C:\Windows\System32\hvax64.exe" icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F del "C:\Windows\System32\hvix64.exe" del "C:\Windows\System32\hvax64.exe"

Error: Either virtual or RAID disk is present. Please revert it back to normal state.

• Solution: Turn off the spoofer or turn off RAID in the BIOS settings with a complete reinstallation of Windows.

Error: Unsupported firmware.

• Solution: To fix this error, convert the disk containing the operating system to GPT format using the built-in Windows tool mbr2gpt or any other disk management utility of your choice. BIOS must be switched from Legacy mode to UEFI mode.

Error: CRD failed at XXX with code XXXXXXXX / Failed to init render.

• Solution: For PCs - the video card is old and not supported. For laptops - you need to disable the integrated video card in the BIOS.

Error: Incorrect HWID.

• Solution: Open cmd as administrator, enter the following commands one by one

wmic diskdrive get Caption, SerialNumber

wmic baseboard get SerialNumber

If none of these commands fail, then there is something wrong with your PC, try reinstalling Windows and check if the problem goes away.