# Common bugs & fixes

1\)Problem: "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Resync your time + region in Windows settings;\
\- Try out enabling/disabling vpn\
\
2\)Problem: "Internal public server error"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
\
3\)Problem: "Antivirus Interference detected"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: <https://free.drweb.ru/cureit/>)\
\
4\)Problem: Reason: \[\<code>] sym: \<some info>\
\
Solution: Create ticket in support section (<https://predator.systems/support>). Provide screenshot of this information there: Press WIN + R, type "winver"\
\
5\)Problem: Reason: modules::load\_module: failed to create section\
\
Solution: Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation


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