# Refund Policy If you are considering a refund, please review our refund policy conditions outlined below to determine your eligibility. #### Conditions for Refunds 1. **Authorization Required:** Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If its technical incompatibility we can process without authorization from the product creator . 2. **14-Day Refund Window:** * **Digital Products:** You may request a refund within 14 days of purchase, provided that the digital product has not been used. * **Technical Incompatibility:** If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 14 days of purchase. 3. **Payment Method Restrictions:** * **Paysafecard:** Payments made using Paysafecard are non-refundable. * **Credit Card (Stripe):** Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process. * **PayPal:** Refunds for payments made via PayPal can take up to 72 hours to process. 4. **Non-Refundable CasesBank/PayPal Dispute:** * **Bank/PayPal Dispute:** If the customer has opened a bank or PayPal dispute. * **Regret Purchase:** If the customer wishes to cancel their purchase due to a change of mind. #### How to Request a Refund To request a refund, please contact our customer service team with the following information: * Your order number * The reason for the refund request * Any supporting evidence (e.g., screenshots of technical issues) #### Contact Information If you have any questions regarding our refund policy, please reach out to us at: Email: \ Phone: +33757836754\ Discord: We appreciate your understanding and cooperation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.lmarket.fr/l-market/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.