> For the complete documentation index, see [llms.txt](https://docs.lmarket.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lmarket.fr/fivem/susano/common-bugs-and-fixes.md).

# Common bugs & fixes

## Driver didn't load properly / Bluescreening (BSOD) upon load

Disable any anti-virus and anti-cheat running and restart your pc will most likely fix it. Make sure to use a supported windows version (listed under in the FAQ section.). If these fixes are not working for you, contact the support through the customer discord. 

## d3dx11\_43.dll/d3dcompiler\_43.dll

* Download and install latest version of [DirectX](https://download.microsoft.com/download/1/7/1/1718CCC4-6315-4D8E-9543-8E28A4E18C4C/dxwebsetup.exe) (click)

## Infinite loading

* Disable all antivirus software (uninstall if necessary).
* Uninstall any anticheat programs. (EAC, Vanguard, FACEIT etc.)
* Restart your computer

## System enviroment is not securly set up

* Move the loader to different folder

## An error occured while spoofing

1. **Update NVIDIA Drivers**: Ensure your NVIDIA drivers are up-to-date for optimal performance.
2. **Sync Date & Time**: Adjust your device's date and time settings to the current standard.
3. **Contact Support**: Open a ticket on the customer Discord to reach the staff.

### Anticheat to uninstall: 

Vanguard 

Faceit 

ESEA 

### Anti virus to uninstall: 

Kaspersky 

Malwarebytes (only if disabling doesnt fix) 

Other anticheat/antivirus just need to be disabled 

## An error occured while initializing the requested game.

Disable any VPN along with your firewall. 

## I am crashing

Make sure to follow every requirements to run susano. If that doesn't work please contact the support through the customer discord

## Error message when launching FiveM or joining a server

1. **Restart Your Computer**\
   Before proceeding with any other troubleshooting, restart your computer. Many issues can be solved by a simple reboot.
2. **Uninstall Conflicting Software**<br>

   * **Vanguard (Riot Games Anti-Ch34t)**: If installed, remove it from your system.
   * **FACEIT Anti-Ch34t**: If installed, uninstall it.
   * **Kaspersky**: Uninstall if it's running.
   * **MalwareBytes**: Disable this temporarily to see if it resolves the issue.
   * **Windows Defender**: Disable by following this link: [Disable Windows Defender](https://www.sordum.org/downloads/?st-defender-control) (Password: sordum).
   * **Other Anti-Virus Software**: Temporarily disable or uninstall any additional antivirus software to avoid conflicts.

   ,
3. **Disable Core Isolation**\
   Navigate to **Windows Security** > **Device Security** > **Core Isolation** and turn it off. For more details, see the screenshot [here](https://susano.re/cdn/coreisolation.png).
4. **Reinstall FiveM**<br>
   * Make sure you reinstall FiveM in the correct folder:
     * **Installation Path**: `%localappdata%`
   * After reinstalling, restart your computer to finalize the changes.

Then video explanation: <https://www.youtube.com/watch?v=MItzon3bulI>


---

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